All of our work stations, have their own PC, and communication consoles integrated to them, therefore the equipment handles the call response times, reducing the "call work" drastically, in between calls.

The system automatically detects abandoned, received, dropped calls, available executives, executives in capture, etc.

Every executive has in his systems adequate information related to his campaign.

SIERRA in search of being always ahead of our customer needs handles on-line reporting. The objective is to provide our customers with information regarding their campaigns as it is being done. Using for this purpose the technology of the internet they will have access thru a specified username and password, to the information related to their campaign with numeric values and graphics in real time.

This way our customer, regarding where he is or the time of day, has all the information he needs.